Dispatch Timeline

Every mission follows a four-step concierge protocol

From intake to key handoff, our operations center inside the O'Hare corridor tracks each milestone. Missed checkpoints trigger escalations to keep your itinerary on schedule.

Itinerary Submitted

Travel coordinator selects the vehicle, dispatch window, and add-ons. DarkFleet timestamps the request and locks the VIN for your mission.

Concierge reviews flight telemetry, security notes, and requested amenities before initiating callback.

Concierge Callback (5 min)

Dispatch verifies insurance and chauffeur dossier details, confirming staging timeline and pickup protocols.

We document primary coverage, NDA requirements, and communication preferences (SMS, email, Slack).

Compliance Packet

Secure email delivers policy documents, NDA links, and PCI-compliant payment request.

Travel departments receive W-9, insurance certificates, and vendor onboarding packets within the hour.

Vehicle Staging

Chauffeur briefs with mission notes, amenities are loaded, and live telemetry syncs with arrivals to adjust for delays.

Driver profile and vehicle photo are sent prior to pickup. Ops monitors until keys are returned.

Operations Control

Dispatch sits three minutes from ORD arrivals with redundant radios, live FAA telemetry, and encrypted messaging. Every mission is logged inside a timestamped workflow so your travel department can audit service delivery in real time.

Proactive delay adjustments pushed via SMS and Slack Connect.
Driver safety checklists stored with digital sign-off before keys leave dispatch.
PCI Level 1 vault tokenizes card captures—no numbers stored in email threads.
Concierge can integrate with your travel policy for instant vendor approval.